A short, honest record of AI we've actually put into production, not demos, not slideware. We keep client names private, so these are anonymised, but the systems and the results are real. A few here today; more as we're cleared to share them.
Each of these went past the demo and into daily use, wired to real data, with a person still accountable for it.
A college's course coordinators lost their days to repeat student questions. A service agent grounded in the college's own regulations and student records answers at any hour, escalates the hard cases with the file already summarised, and cut handling time 60% while lifting satisfaction 40%.
Read the case → Outage response · TelecomWhen a fibre cut floods the call centre with thousands of queries at once, agents drown. AI detects the spike in real time, finds each affected area, pushes a live status update, and handles routine requests itself, absorbing peak load with no extra headcount.
Read the case → Payroll verification · HealthcareA medical-staffing agency verified thousands of shift timesheets by hand, in every format, so pay ran late and people left. AI reads any format, prices each shift by contract, cross-checks the hospital logs, and flags only the anomalies, cutting payroll from 5 days to 1.
Read the case → Claims intake · InsuranceOpening a claim meant re-keying the same details across seven systems while an old scanner read 40% of it. An AI assistant reads the claim at 99%, fills every system at once and checks the policy in real time, cutting processing over 98% and handing the moment back to the customer.
Read the case → Email triage · InsuranceAn insurer's team spent the day reading and routing 10,000+ emails, so urgent claims waited behind routine mail. AI reads each email and attachment, classifies intent and urgency, routes it and drafts the reply, cutting first response from 48 hours to under 30 minutes and service cost 30%.
Read the case → Invoice automation · RetailA retail chain matched every supplier invoice to its order and delivery note by hand, and overcharges slipped through. AI reads each invoice and matches it in seconds, approving clean ones straight to the ERP, cutting approval from two days to under three minutes and catching duplicates that used to leak out.
Read the case → Compliance automation · PropertyA commercial property developer tracked hundreds of permits, licences and inspections by hand and kept risking fines. Document-reading AI extracts every deadline into one register, alerts 90/60/30 days ahead and auto-drafts each renewal, ending lapses and cutting admin time 70%.
Read the case → Field voice reporting · EnergyAn energy-infrastructure firm lost hours of every technician's day to end-of-shift write-ups, so faults reached the control room late. A voice AI logs each spoken field report, classifies the fault and files it to the maintenance system in real time, saving ~15 hours a month per technician and cutting follow-up response 40%.
Read the case → Player support · GamingA game studio's support drowned in thousands of daily refund and bug tickets, and players churned while they waited. A multi-agent AI routes each ticket, auto-credits within read-only rules, and consolidates bug reports for the developers, clearing 65% of first-tier tickets with no human touch.
Read the case → Document automation · AgricultureAn agricultural supplier's back office hand-keyed hundreds of orders a day arriving as scanned PDFs and WhatsApp field photos. An AI agent reads each document, validates it against the safety rules and files it into the ERP, cutting manual handling 82% with zero regulatory breaches.
Read the case → Cost intelligence · Asset managementA global asset manager's costs outran its growth and its margin bled, but flat across-the-board cuts only hurt the business. AI cost-intelligence ranked every cost by value to strategy for leadership to sign off, and reinvested the savings into data-driven distribution, cutting operating costs 16% in two years.
Read the case → Volunteer deployment · Disaster reliefA disaster-relief nonprofit lost days vetting volunteers for each crisis from scattered spreadsheets. Central compliance profiles and an engine that matches skills, visas and vaccinations in seconds cut readiness checks from days to about 2 minutes, with a human confirming every deployment.
Read the case → Partner enablement · NonprofitA youth nonprofit's excellent training reached no one outside its own walls. An extended-enterprise platform with self-serve courses, automated certification and a content marketplace trained 20,000+ external partners in year one, cut frontal-training cost 45%, and opened a new recurring revenue stream.
Read the case → Mobile work hub · Social housingA social-housing provider's deskless workforce spanned four generations and refused to use its clunky intranet. A mobile-first work hub that pushes each task and writes back to the core systems reached almost 100% adoption and freed dozens of hours a week.
Read the case → Compliance training · BankingA bank tracked mandatory regulatory training by hand and risked heavy fines. A central platform that assigns courses by role and location, warns before certifications lapse, blocks uncertified staff and stays audit-ready lifted on-time completion 120%, with compliance officers owning the policy.
Read the case → Succession planning · GovernmentA public agency was losing decades of expertise as half its core staff neared retirement. Skills-mapped succession, an expert-to-successor knowledge hub and internal talent matching filled 85% of key roles from within, with a human panel deciding, and kept services running through the transitions.
Read the case → Lead routing · Financial servicesA financial-services firm handed leads out by round-robin, so hot buyers hit junior reps and seniors burned time on dead ends. AI intent scoring plus adaptive routing sends each lead to the rep who can close it, with a next-best-action line, lifting conversion more than 25% and cutting acquisition cost.
Read the case → Proposal generation · TechnologyA systems integrator took 14 days to build each proposal, losing deals to the wait and to copy-paste errors. A GenAI builder wired to PLM and CRM assembles the full document with that morning's pricing and routes only risky clauses for sign-off, cutting proposals to 48 hours with zero pricing errors.
Read the case → Clinical documentation · HealthcareDoctors lost hours a day typing visit notes and finished them at home. An ambient AI scribe drafts the structured note into the record during the visit and flags the follow-ups, with the doctor reviewing and signing, turning documentation into minutes and handing the visit back to the patient.
Read the case → Prior authorization · HealthcareA provider's prior-auth requests took days and many bounced back denied on a technicality, writing off revenue. AI builds each request to the payer's own rules, flags what's missing before sending, and drafts appeals for a manager to approve, cutting approvals to hours and recovering lost revenue.
Read the case → Payroll automation · AccountingA firm's payroll bureau rekeyed inputs from hundreds of clients by hand every month-end. AI intake maps any format, an anomaly model flags outliers for a manager, and one rule change updates every client, turning the month-end scramble into minutes with far fewer errors and no new headcount.
Read the case → Cash-flow advisory · AccountingA firm's reports only looked backward while clients needed to know if cash would be there next quarter. AI builds a rolling forecast and scenarios from each client's ledger, the accountant signing off, extending proactive advisory from a few big accounts to the whole base and lifting retention.
Read the case → Client intake · AccountingA firm's real bottleneck wasn't the accounting, it was chasing clients for documents. AI sends tailored requests, auto-chases, sorts every incoming file and assembles a ready-to-work pack, with a dashboard flagging the stuck ones, so work starts far sooner and deadlines stop slipping.
Read the case → Work-order triage · FacilitiesA facilities help desk hand-routed thousands of work orders, so emergencies waited behind trivia and the wrong trade kept turning up. AI triage and geo/skill dispatch cut assignment from 45 minutes to under 3, lifted first-time fix 35%, and cut inbound calls 60%.
Read the case → Tenant screening · Real estateA commercial landlord's manual tenant checks took 10 days, so prospects cooled and offices sat empty. AI risk scoring auto-approves low-risk tenants in 15 minutes and routes the rest to a manager with red flags, lifting immediate closes 25% and cutting bad debt 40%.
Read the case → Conversation intelligence · SaaSA SaaS sales team could review under 2% of calls, so committed deals died from red flags no one heard. AI reads 100% of calls, scores deal risk and alerts managers in time, lifting forecast accuracy 35% and saving wobbling deals.
Read the case → Lease abstraction · Real estateA global property firm tracked 3,000+ leases by hand and kept missing costly rent-review and renewal dates. GenAI abstraction extracts 150+ terms per lease and alerts 180 days ahead, eliminating missed dates and cutting lease audits from weeks to minutes.
Read the case → Video localisation · MediaDubbing took months per market and the lips never matched the local track. An AI localisation and lip-sync pipeline cut dubbing cost 70% and months to days, and viewers stopped noticing.
Read the case → Executive assistant · ConsultingSenior leaders lost their week to calendar tetris and lost decisions after meetings. An email-native assistant freed about 6 hours a week each, summarised every meeting in minutes, and sped delivery 30%.
Read the case → Call compliance · TelecomA telecom's quality team could hear only 1% of calls, and the mis-selling fines kept coming. Real-time AI reads 100% of calls, flags every missed disclosure, and ended the regulatory exposure.
Read the case → Internal comms · ManufacturingOne long English memo went to 50,000 staff and reached almost no one. An AI comms engine rewrites each message per reader, lifting read rates and ending external translation spend.
Read the case → Reputation management · HealthcareA clinic network's Google rating sank because only unhappy patients reviewed. An automated feedback loop routed happy patients to public reviews and unhappy ones to a manager to call, lifting the score from 3.8 to 4.8 and doubling organic leads.
Read the case → Smart-grid AI · EnergyRenewables swung the national grid with the weather, so the utility ran expensive polluting backup plants just in case. AI forecast solar and wind output minute by minute and balanced load in real time, hitting 95%+ forecast accuracy, cutting dirty backup 35%, and stabilising the grid.
Read the case → Federated learning · HealthcareA 20-country medical consortium couldn't pool patient data by law. Federated learning on edge nodes trained one model in place and moved only its weights, meeting every privacy rule, cutting cross-border traffic 95%, and reaching breakthrough rare-disease accuracy with zero data out.
Read the case → Generative design · AerospaceAn aerospace maker's design cycles ran for months and produced only small gains. Generative design explored thousands of options within the physical constraints and proved them in simulation, cutting part weight up to 30% at full strength and development from months to weeks.
Read the case → Due-diligence AI · LegalM&A due diligence buried associates in tens of thousands of contracts against a closing clock. A legal language engine read every document, extracted the critical clauses and flagged anomalies, cutting due-diligence time 60% with 100% document coverage.
Read the case → Cost-to-serve & pricing · DistributionA B2B distributor's revenue rose while profit fell. AI costed every customer, priced each quote to a margin floor, and killed blanket discounts, lifting margin 4.5% in two quarters, turning 80% of loss-making customers profitable, and cutting discount arguments 50%.
Read the case → Wealth personalisation · FinanceA wealth manager couldn't profitably give mass-affluent clients a personal service. AI personalised thousands of portfolios at once and wrote each client's report, tripling the book an adviser could carry and making full personalisation profitable at every tier.
Read the case → Talent matching · RecruitingKeyword screening rejected strong candidates and time-to-fill hit 70 days. Semantic skill-matching, blind screening and predictive ranking cut time-to-fill 45% to 38 days, lifted the interview-to-offer ratio 35%, and improved diversity 20%.
Read the case → Field sales enablement · Consumer goodsField reps couldn't answer spec questions across thousands of SKUs and lost deals to follow-up calls. A mobile grounded AI assistant plus rapid content authoring cut the sales cycle 25%, pushed knowledge to the field 10x faster, and dropped ramp from 3 months to 4 weeks.
Read the case → Procurement & spend · ManufacturingSpend sat in four ERPs and buying power was fragmented. AI unified and categorised all spend, read every contract against its invoices, and armed buyers with hard targets, cutting indirect spend 12%, recovering leaked money, and speeding contract approvals 40%.
Read the case → Process mining · Financial servicesA finance corporation had to cut overhead but couldn't see where the hours went. Process mining mapped the real workflows and AI agents took the routine back-office work, cutting shared-services cost 30% and month-end close from 14 days to 4.
Read the case → Bookkeeping automation · AccountingAn accounting firm's team burned days keying in invoices and reconciling ledgers by hand. AI document capture plus a learning categorisation engine cut month-end close 40% and manual entry 80%, and freed 25% more client capacity with no extra admin headcount.
Read the case → Audit analytics · AccountingAn audit firm relied on small random samples that missed sophisticated fraud. AI analysing 100% of the general ledger flagged fraud patterns and control gaps, moving the firm from sampling to full coverage and cutting fieldwork sharply.
Read the case → Tax advisory · AccountingA tax firm's partners burned days researching legislation and rulings for every opinion. A grounded AI copilot over the firm's own library answered in seconds with citations, cutting research time over 50% with partners signing off.
Read the case → Skill-gap analytics · LogisticsManagers were blind to whether new hires had really learned the safety procedures, and gaps surfaced only after a costly mistake. AI predicted skill gaps from learning and field data and alerted managers before the shift, cutting first-year operational failures 50% and lifting productivity 20%.
Read the case → Sales training · SaaSReps improvised objections and froze on tough buyers, losing deals. An AI simulator let them rehearse hard calls against a virtual buyer with instant pitch feedback and manager certification, lifting win rate 22% and coaching 100% of reps daily.
Read the case → AML & onboarding · FintechA payments platform's onboarding queue ran days long while forgeries slipped through. AI document checks plus green-lane AML triage cut account opening to minutes, processing 100+ KYC checks an hour at 96% QA, with humans on the risky cases.
Read the case → Onboarding & training · SaaSA SaaS company's new hires took four months to ramp on knowledge buried in old docs and video. AI turned it into adaptive, role-specific training with manager sign-off, cutting ramp to six weeks, lifting retention 25%, and dropping content effort 60%.
Read the case → Community safety · GamingToxic chat was driving players off a gaming platform while regulators circled. Context-aware moderation across 30+ languages told banter from abuse, cutting toxicity 45%, lifting new-player retention 20%, and dropping false blocks 75%.
Read the case → Credit scoring · AgricultureApproving farm credit meant sending a surveyor out for weeks. Computer vision on satellite imagery scored crop health and collateral, taking the company from dozens of applications a week to 25,000 farms a day and cutting underwriting cost over 70%.
Read the case → Data anonymization · HealthcareA medtech firm's clinical data was locked away by privacy law. An AI de-identification engine masked the patient details but kept the clinical signal, freeing terabytes safely and cutting the development cycle about 60%, at full HIPAA compliance.
Read the case → AI strategy & roadmap · RetailA retailer was burning budget on scattered AI projects. We ranked every idea by value and effort, cut dozens to three, and delivered a 90-day roadmap, with a quick win that proved a return in about eight weeks.
Read the case → Trust & safety · E-commerce & travelBots and paid actors flooded a marketplace with fake reviews, stolen photos and phishing. An anomaly engine plus human review blocked 95%+ before shoppers saw it, cut manual review 65%, and lifted conversions with verified sellers 15%.
Read the case → Search relevance · TravelA booking platform's search buried the best matches and its AI invented facilities that were never there. Human-verified data, relevance tuning and fact-check agents lifted top-result relevance 35% and cut invented-info reports 80%.
Read the case → Reporting automation · AccountingA firm that assembled dozens of clients' monthly reports by hand (from email, WhatsApp and photographed receipts) now reviews AI-drafted reports instead. Accurate, source-linked, and signed off by a professional. Live across dozens of clients.
Read the case → Support agent · AviationA large US airline was losing customers to slow email support. An AI agent now replies in minutes, holds anything touching money for a human, and cuts time-to-full-resolution by around 70%.
Read the case → Data readiness · InsuranceA leading Israeli insurance group's AI kept hallucinating. We traced it to a ~30% mismatch in the data, rebuilt the pipeline, and put a hard 85% confidence floor under every answer.
Read the case → Workflow automation · PropertyA large Israeli property manager had 8 people re-keying data by hand. We automated it end to end around a 15-year-old ERP. Average handling time fell from 4 hours to 30 seconds.
Read the case → AI adoption · RetailA large Western-European retailer had rolled out AI and almost no one used it. Role-specific, hands-on enablement took daily adoption from 15% to 85% and cut admin time by around 40%.
Read the case → Demand forecasting · RetailA large US retailer was losing money to spoilage and empty shelves. Per-branch demand forecasting a buyer approves cut waste ~30% and out-of-stocks 60%, and dropped buyer admin from 4 hours a day to 15 minutes.
Read the case → Dynamic pricing · RetailAn Israeli retailer was running promotions that quietly lost money. Real-time margin costing with a hard 12% floor blocks any loss-making deal before it hits the till, lifting gross margin by around 4%.
Read the case → Ops assistant · RetailStore managers waited days on HQ for a spreadsheet. An AI assistant in WhatsApp answers data questions in seconds and flags issues proactively, cutting report requests to HQ by ~70%.
Read the case → Fraud detection · InsuranceA European insurer was bleeding money to claims fraud while honest customers waited days. A real-time risk engine cut fraud losses 60% and false alarms 80%, and dropped legitimate approvals from 5 days to 30 seconds.
Read the case → Churn prediction · MediaA large Israeli content provider was losing thousands of subscribers a month with no warning. Early churn prediction with automated, personalised retention cut monthly churn ~25% and lifted usage 40%.
Read the case → Archive search · MediaA large US content company burned thousands of hours tagging and searching its archive. An AI content pipeline plus free-text search cut retrieval from days to seconds and localisation costs ~60%.
Read the case → Yield optimization · AdvertisingA leading Israeli ad agency sold inventory off fixed rate cards, losing at both ends. A yield engine with privacy-safe audience matching lifted ad revenue ~18% and cut proposals from days to minutes.
Read the case → Student retention · Higher edA veteran Israeli university was losing hundreds of first-year students to silent dropout. Early-warning student profiles flagged risk weeks ahead and cut first-year dropout by 25%.
Read the case → Smart facilities · Higher edA large university burned energy on empty halls and lost research to lab failures. Smart scheduling and predictive maintenance cut energy and upkeep ~18%, with zero lab downtime.
Read the case → Fraud detection · Public sectorA government body was losing public money to fraud while citizens waited months. A real-time detection engine cut fraud losses ~50% and false alarms 80%, and dropped approvals from weeks to minutes.
Read the case → Process automation · Public sectorA European authority took 45 days to approve permits across four disconnected systems. A privacy-safe AI environment with document extraction cut turnaround to 48 hours and clerical work 70%.
Read the case → Bid pricing · ConstructionA large Israeli infrastructure contractor kept winning tenders that lost money on site. AI bid pricing against its real field costs, with a hard margin floor, added ~3.5% gross margin and cut pricing from 3 weeks to 48 hours.
Read the case → Schedule control · ConstructionA civil contractor ran 35 infrastructure sites with the office always a few days behind the field. AI that predicts bottlenecks weeks ahead cut schedule overruns 35% and largely ended delay penalties.
Read the case → Trade promotion · Consumer goodsA leading Israeli food manufacturer hit every volume target while operating profit eroded on gut-feel promotions. AI promo simulation with a margin floor lifted gross profit ~3% and cut promo planning from weeks to minutes.
Read the case → SKU rationalisation · Consumer goodsA consumer-goods maker was choking on 1,500+ SKUs while 20% drove the profit. AI cost-to-serve analysis cut the catalog 25% with no revenue lost and 35% less production-line downtime.
Read the case → KYC & underwriting · BankingA large bank lost business clients to a 3-week credit-and-onboarding process while false alerts buried compliance. AI document abstraction and a green lane cut approvals to 24 hours and false alerts 70%.
Read the case → Fleet routing · LogisticsA heavy-haul fleet was dispatched by phone and gut feel, losing money to queues and empty return trips. AI routing with smart backhaul matching cut queue time 30%, empty miles 20%, and ran 15% more loads a day.
Read the case → Agent assist · TelecomA large telecom's agents put customers on hold to dig through five systems, and CSAT was sliding. A grounded, on-screen AI assistant cut in-call search 42% and lifted CSAT from 56% to 77%.
Read the case → After-call work · FinanceA financial firm's agents burned a third of the day on after-call summaries and CRM entry. AI auto-summaries approved in a glance cut average handle time up to 49% and lifted capacity 35%.
Read the case → Live translation · E-commerceA global e-commerce firm couldn't staff every language, so foreign-language tickets waited days. Secure in-workspace translation let every agent serve 20+ languages, cutting costs double-digit and lifting international CSAT ~35%.
Read the case → Ticket triage · DeliveryA delivery platform's agents juggled four systems to resolve one late order. AI triage with a ready credit and a hard guardrail cut handle time 15%, lifted first-contact resolution 30%, and handled 1.5× the tickets.
Read the case → Agent training · FintechA fintech platform's tickets doubled in days, but training an agent took a month. An AI training simulator and a grounded copilot cut onboarding to 10 days and scaled the desk 30% with zero compliance breaches.
Read the case → Omnichannel · E-commerceA global e-commerce firm ran a separate team per channel and language, so a customer who moved from email to chat had to repeat everything. One 360 workspace cut service costs 25% and lifted retention 40%.
Read the case → Lead scoring · FintechA global fintech's B2B reps drowned in unsorted leads while enterprise deals waited days and went cold. AI enrichment and predictive scoring lifted conversion 47.6% and cut strategic-lead response to 5 minutes.
Read the case → Sales copilot · SaaSA software platform took 3 months to ramp a rep who still froze mid-call. A real-time sales copilot with battle cards and an AI trainer cut ramp to 3 weeks and lifted deals per rep 150%.
Read the case → Customer success · SaaSA SaaS provider was losing B2B accounts at renewal because success only called at the last minute. AI early-warning six months out lifted the renewal win rate to 68.5%, cut churn 30%, and grew expansion 18%.
Read the case → Workforce planning · TravelAn airline's contact centres were overstaffed at quiet hours and swamped at peaks. AI demand forecasting and dynamic scheduling cut labour cost 18% and peak call abandonment 40%.
Read the case → Speech analytics · TelecomA telecom analysed just 1% of its millions of monthly calls, blind to why subscribers churned. AI that reads 100% of interactions caught failures in hours, cut repeat contacts 25%, and lifted NPS/CSAT 30%.
Read the case → Agentic automation · InsuranceAn insurer's chatbots could only answer, so 80% of digital requests still hit a human. Agentic AI wired into the core systems (verify, update, resolve) lifted self-service from 15% to 65% and cut operating costs 30%.
Read the case →We don't publish client names, not because we can't, but because the firms we work with would rather their competitors didn't know exactly what they've automated. The engagements are real and the numbers are theirs; the anonymity is deliberate.
If you want to go deeper than a web page allows, that's a conversation. We're happy to talk through how any of this was built, and what it would take on your own systems, on a call.
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